Overview / Key Facts

Loyalty / VIP Program

LuckyBoom Rewards is an automatic five-tier program. Players earn Stardust through 5% on deposits and 1% on wagering, redeemable in the shop for bonuses, free spins and cashback.

Tiers: Nova (level 1, automatic upon registration, 5% daily cashback, standard withdrawal limit, live chat support); Comet (level 2, 7% daily cashback, increased withdrawal limit, personalized offers); Meteor (level 3, 10% daily cashback, increased withdrawal limit, personal account manager); Supernova (level 4, 12% daily cashback, high withdrawal limit, exclusive promotions and faster payouts); Galaxy (level 5, invitation only, 15% daily cashback, unlimited withdrawal limit, VIP manager, exclusive events and highest limits).

Security & License

All data transfer is secured with SSL/TLS encryption. Games use certified random number generators from the 60+ audited software providers. No public licence information is available yet as the brand has not yet launched. Players are advised to verify licensing themselves before creating an account. KYC verification is required for withdrawals.

Ongoing Promotions

LuckyBoom is launching soon with a generous welcome package, daily cashback, and a star-themed rewards program where players collect Stardust and redeem it for bonuses and free spins.

Payment Methods

Mobile Experience

No separate LuckyBoom app for Android or iOS yet. The mobile website is responsive and optimised for smartphones and tablets with full functionality including all features, games and account management. Desktop browser offers the full website.

KYC / Verification Steps

1. Proof of identity (Passport, ID card or Driving licence) sent via email to support@luckyboom.com or via the account section
2. Proof of address (Bank statement or Utility bill no older than 3 months)
3. Proof of payment (Photo of payment card or E-wallet screenshot) to verify the payment method used

Registration Steps

1. Click Register then choose bonus or skip
2. Select country and preferred currency
3. Enter email address and password
4. Accept terms and confirm age (18+) to create account

Login / Account Access

Login uses email and password. Forgot password flow: click Forgot password? on the login page and enter email to receive a reset link. Automatic logout after inactivity. Account dashboard provides overview of cashier, active bonuses and play history. Cashier section manages deposits and withdrawals. Bonus section allows viewing and activating offers. 24/7 support via live chat and email for login issues. Two-factor authentication not yet available at launch.

Bonuses & Promotions

Welcome package requires €20 minimum deposit per deposit. Weekend Reload is available every weekend. Daily Cashback reaches up to 10% from VIP tier Comet onwards.

Customer Support Channels

Live chat available 24/7 in Dutch and more languages, usually instant response, fastest for general questions. Email to support@luckyboom.com available 24/7 for detailed questions. Help centre / FAQ always available in Dutch covering bonuses, payments, technical issues, account and verification. Supported languages include Dutch, English, German, French, Spanish, Finnish, Norwegian, Polish and Greek.

Responsible Gambling

Tools include self-exclusion via email to support@luckyboom.com, deposit limits and links to support organisations. Minimum age is 18 with age confirmation at registration and KYC verification. Helpline: Loket Kansspel 0900 - 20 23 202. Links: Loket Kansspel (https://www.loketkansspel.nl), Kansspelautoriteit (KSA) (https://www.kansspelautoriteit.nl), Jellinek Preventie (https://www.jellinek.nl), GamCare (https://www.gamcare.org.uk), Gambling Therapy (https://www.gamblingtherapy.org).